Legal & Privacy Policies

Consumer data / privacy policy

We are committed to protecting your privacy.

We will only use the information that we collect about you lawfully.

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

The type of information we will collect about you includes:

  • your name
  • address
  • phone number
  • email address

We will not see or store your credit card details – credit card payments are processed through secure payment gateway, Securepay.

The email address you supply to us when you order is used to send you order confirmation and shipping confirmation. We may also send you out an email newsletter with information on special discounts, promotions, updates on new products and exclusive offers that we run from time to time if you wish to subscribe. You can unsubscribe from this mailing list at any time.

If you have any questions/comments about privacy, you should contact us.

Refunds / Returns Policy

Under applicable consumer law, we are not required to give a refund or offer a credit if you change your mind about what you have purchased from us. However we will happily exchange goods within 14 days of the date of purchase, provided the goods are in original condition, accompanied by proof of purchase from Phoenix Education and do not fall within the exceptions* below.

*Please choose carefully as we do not offer exchange or refunds on educational workbooks, test papers, study aids, textbooks, gift vouchers, special orders, sale items, or products with Audio, DVD, Interactive or software components unless the seal is intact.

You can choose between a refund, exchange or credit where goods:

  • are faulty
  • have been wrongly described
  • are different from a sample shown to you, or
  • do not do what they are supposed to.

For goods purchased in store, please return the goods to the store you purchased them at, together with your receipt.

If you have purchased online, please contact us (, quoting your order number with details of your proposed return before proceeding. You will be required to pay postage to return goods to us unless the goods are defective, or we have made a packing error.